Terms of Use

Consumer Terms and Conditions

Please read these terms and conditions carefully before placing your order and retain a copy of these terms and conditions and the order/invoice for future reference.

Definitions

In these terms and conditions:

we, us and our refer to STCKWT.COM / Smartek Computer registered in Kuwait.
you and your refer to the purchaser of any goods from us.
contract means the contract between you and us for the sale by us to you of goods.
goods mean any goods or services you order from us.
consumer means any natural person who, when placing an order with us, is acting for purposes which are outside his or her trade, business or profession.
website means our website at www.stckwt.com.

Business Sales

If you order goods other than as a consumer, for example because you are a business, then:

• these consumer terms and conditions may not apply; and
• our business terms and conditions, quotation, proforma invoice, invoice, or written agreement shall apply to your order and any resulting contract between you and us.

Terms of the Contract

If you place an order for goods as a consumer, these terms and conditions apply to your order and to the contract between you and us.

We may change these terms and conditions at any time. Any changes will apply to any orders that you place after the time that we update the terms and conditions on our website. The changes will not apply to any order that you place before we make the changes on our website.

We have taken care to ensure that our website and these terms and conditions do not contradict each other. However, if there are any inconsistencies or contradictions, then these terms and conditions shall apply instead of any contradictory or inconsistent part of our website.

No contract exists between you and us until we notify you that we have accepted your order and delivered or made available the goods.

We are not obliged to accept your order.

We may cancel your order if we cannot supply the goods for any reason.

Description and Price of the Goods

We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order.

The price of the goods will be as shown on the checkout page of our website, quotation, proforma invoice, or invoice when you place your order. This amount will be charged to you by us.

In the unlikely event that the price shown is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the incorrect price shown.

We always try to ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered, we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

If you cancel your order and you have already paid for the goods, then you will receive a refund according to our refund process.

We may occasionally have to increase the price of goods, even after your order has been accepted by us. If we have to do this, then you may cancel your order.

Product availability, prices, and specifications may change without prior notice.

Delivery

We will deliver the goods that are placed for order to the delivery address provided by you during the order registration process.

You are responsible for ensuring that the delivery address and contact details provided are correct and complete.

Delivery times are estimates only and may vary due to stock availability, courier delays, public holidays, or circumstances beyond our control.

Faulty Goods

The term faulty goods refers to any goods we supply to you that do not meet the contract.

We do not cover goods in the event that they are faulty due to fair wear and tear, willful damage, accident, negligence by you or any third party, use other than according to their intended use, failure to follow the manufacturer’s or our instructions, or any alteration or repair carried out without our or the manufacturer’s prior approval.

In the event that you find faulty goods delivered, please notify us as soon as possible.

Warranty

Products sold by STCKWT.COM may include manufacturer warranty, supplier warranty, or store warranty, depending on the product.

The warranty period is mentioned on the invoice. Customers must keep the original invoice as proof of purchase and warranty.

Warranty does not cover faults or damage caused by fair wear and tear, willful damage, accident, negligence, misuse, liquid damage, physical damage, electrical surge, unauthorized repair, alteration, or failure to follow the manufacturer’s or our instructions.

Warranty service is subject to inspection and approval by the manufacturer, authorized service center, supplier, or our technical team.

Repair or replacement time may vary depending on parts availability, supplier approval, and service center processing time.

Returning Goods – General

Returning goods for any reason, for example to cancel a contract or because you think they are defective goods, must be done according to our return policy and approval process.

Make sure they are packaged properly and securely and labeled with our address.

All damage in transit resulting from incorrect or inadequate packaging by you is your responsibility.

Whenever you arrange your own transport, rather than using our courier services, you are responsible for any loss or damage in transit.

Returned goods must be accompanied by the original invoice.

Unavoidable Circumstances

If and to the extent that any failure or delay in performing our obligations under the contract is caused by circumstances beyond our control, we will not be liable.

This may include supplier delays, courier delays, import delays, public holidays, government restrictions, natural disasters, system failures, or any other event beyond our reasonable control.

Liability Limitation

We will not be liable to you for any loss or damage where:

• the employees or agents of our company have not breached any legal duties owed to you;
• such loss or damage was not reasonably foreseeable when we accepted your order; or
• any increase in loss or damage was caused by a breach of the contract by you.

The maximum liability we have to you under the contract shall be limited to the value of the goods ordered by you, unless otherwise required by applicable law.

These terms and conditions do not exclude or limit our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

Your statutory rights are not affected by these terms and conditions.

Visual Representation of a Product

Our website contains images of goods for illustrative purposes only, and the actual goods may differ slightly from the images.

Product color, packaging, accessories, keyboard layout, specifications, and appearance may vary depending on manufacturer updates, region, model, or availability.

Please check the product model number, specifications, warranty, and invoice before confirming your order.